FAQ

Once you place your order, you'll receive an email confirmation with your Order Number ID. This means we've successfully received your order and are excited to start crafting your custom piece! Keep an eye on your inbox for updates from us.

We lovingly prepare and fulfill your order within 7-14 business days, depending on whether it's ready-to-ship or a pre-order item. Shipping can take an additional 1-10 business days, depending on your location. Please note these times are estimates and not guarantees. You are responsible for any taxes and duty fees. Thank you for your patience and understanding as we craft your unique piece!

We currently ship to Canada and the United States. Please note that you are responsible for any taxes and duty fees. We're working on expanding our shipping options, so stay tuned for updates!

Yes, we offer local pick-up! Simply select "Local Pick-Up" at checkout. When your item is ready, we'll email you with the details for picking it up in Ajax, ON. We look forward to meeting you in person!

All sales are final, and we are unable to process returns at this time. Thank you for understanding and supporting our handcrafted creations. If you have any concerns, please reach out to us, and we'll do our best to assist you.